Prufal is online market platform to sell your products. If a merchant abides by these general obligations they are unlikely to be affected by any rule or policy enforced by the platform. Prices quoted are in USD.

1. Merchants provide Prufal truthful and accurate information at all times

Merchants are expected to be truthful and accurate when entering information into the Prufal platform. Product listings should be truthful and accurate, this includes but not limited to images, inventory, pricing. Product images should depict the product being sold accurately. The product description should not include conditions that are different from the product image.

 

2. Merchants should ensure orders are delivered to the customer as fast as possible

Users expect to get what they ordered promptly. Merchants should ensure the user gets what they ordered as quickly as possible.

Accomplish this by:

1.    Fulfilling orders quickly.

2.    Using reliable and efficient shipping methods.

Registration

 

1.1 Information provided at registration must be true and correct

If the information about an account provided during registration is inaccurate, the account risks suspension.

 

1.2 Each entity may have one account only

If any company or person has multiple accounts all accounts risk suspension.

 

1.3 Failing to Safeguard Customer Data

Failing to properly safeguard personal customer information and data may result in higher fines, suspension, and/or termination.

Examples of improper safeguarding of customer information include, and are not limited to:

·         Improperly exposing names and addresses of customers to outside parties

·         Posting API tokens publicly

·         Sharing passwords to accounts

2.1 Information provided during product upload must be accurate

If a merchant provides inaccurate information about product they are listing, the product could be removed and the account could face fines or suspension.

 

2.2 Counterfeit products are strictly prohibited on Prufal

Listing Products

 

Listing counterfeit products on Prufal is not tolerated. If a merchant lists counterfeit products for sale, the products will be removed and their account will face fines and possible suspension.

 

2.3 Products and listings may not infringe on the intellectual property of others

Products and listings may not infringe on the intellectual property of others. This includes, but is not limited to: copyright, trademarks, and patents. Merchants are responsible for ensuring that their products and listings do not infringe and are encouraged to do an IP clearance check before listing products. If a merchant repeatedly lists products that infringe on others’ intellectual property, the products will be removed and their account will face possible fines of $500 USD or more and/or suspension.

If a merchant continues to repeatedly infringes on the intellectual property rights of others, their account is at risk of higher fines, suspension and/or termination.

The fine can only be disputed and approved within 90 days from when the fine was created. If the fine dispute is not approved within the 90 day period from when the fine was created, the fine will not be reversed.

 

2.4 Product listings may not refer users off of Prufal

If a merchant lists a product which encourages customers to leave Prufal or contact a store outside of Prufal, the product will be removed and the account risks suspension.

 

2.5 Listing duplicate products is prohibited

Listing the same product multiple times is prohibited. Products of the same size should be listed as one product. Duplicate products should not be uploaded. If a merchant uploads duplicate products the products will be removed and the account risks suspension.

 

2.6 Prohibited product listings will be fined

If a product listing is detected to not comply with Prufal’s prohibited product listing policies, the merchant will be fined $10 and the product listing will be taken down. The fine can only be disputed and approved within 90 days from when the fine was created. If the fine dispute is not approved within the 90 day period from when the fine was created, the fine will not be reversed.

 

2.7 A product listing may not include different products of high variance

If a merchant includes different products of high variance in one listing, the product will be removed and the account risks suspension.

High variance products refer to the following:

·         Products that are fundamentally different from each other

·         Products that require completely different product description

·         Products that cannot both be described by a single product title

·         One product is another product’s accessory

·         A customer would not expect to find the products together on the detail page

2.8 Extreme price variance within one product listing is prohibited

The maximum variation price must be less than 4 times the minimum variation price. A product listing that does not adhere to the price variance policy will be removed and the account risks suspension.

 

2.9 Product listings that are detected to be misleading will be fined

If a product listing is detected to be misleading, the merchant may be fined $100 per order and 100% of the order value for orders placed in the last 30 days from when the product was detected as misleading, with a minimum fine of $100 per detected misleading product.

Merchants are allowed to dispute these fines, the fine can only be disputed and approved within 90 days from when the fine was created. If the fine dispute is not approved within the 90 day period from when the fine was created, the fine will not be reversed.

 

2.10 Extreme price increases within one product listing are prohibited

Merchants may increase prices for products (product price and/or shipping price) by $1 or up to 20%, whichever is greater, within a 4-month period. For a given product, this price restriction rule applies independently to the product price and the shipping price. Please note that price increases for promoted products are not allowed.

 

2.11 Manipulated Reviews and Ratings Policy

Prufal strictly prohibits any attempt to manipulate customer reviews and/or ratings, and expressly prohibits compensated reviews and/or ratings. Any reviews and/or ratings generated by the merchants directly or indirectly are also prohibited. Orders that are found to have been affected by manipulated reviews and/or ratings are subject to be fined the order value plus $100.

Order value is defined as ‘quantity * (merchant price + merchant shipping)’.

 

Product Promotion

 

Prufal may promote a product at any time. If a product's pricing, inventory, or details are inaccurate the merchant risks exposing themselves to the following policies.

3.1 Price and Shipping cannot be raised on promoted products

Raising the price or shipping on a promoted product is prohibited.

 

3.2 Inventory cannot be lowered on promoted products, except within an acceptable range

Inventory cannot be lowered on promoted products, except within an acceptable range. Merchants may decrease a promoted product's inventory levels every 14 days by up to 50% or 5, whichever is greater. These inventory changes may be applied on a warehouse-by-warehouse level.

 

3.3 Disabling a promoted product, will cause the store to be fined

If a store disables a promoted product in the last 9 days, the store will be fined $50.00 USD. 

3.4 Promoted products cannot be edited

Editing a promoted product is strictly prohibited. 

For example: 

1.    Editing name, description, or images is prohibited

2.    Partially disabling/enabling is prohibited

3.5 New variations cannot be added to promoted products

Adding a new size/color variation to a promoted product is prohibited.

 

Intellectual Property

 

Prufal has a strict zero-tolerance policy against counterfeits and intellectual property infringement.

If Prufal determine (in its sole discretion) that you are selling counterfeit goods, you agree that, without limiting any of Prufal’s rights under this Agreement or at law, Prufal may (in its sole discretion) suspend or terminate your selling privileges or cause payments to you to be withheld or forfeit.

4.1 Selling counterfeit products is strictly prohibited

Selling products which mimic or allude to the intellectual property of others is prohibited. If a merchant lists counterfeit products, the products will be removed and their account faces fines and possible suspension.

 

4.2 Selling products which infringe on another entity's intellectual property is prohibited

Product images and text may not infringe on the intellectual property of others. This includes, but is not limited to: copyright, trademarks, and patents. If a merchant lists products which infringe on the intellectual property of others, the products will be removed and their account faces fines and possible suspension.

 

4.3 Proof of authorization to sell a product is the burden of the merchant

If a product is counterfeit or infringes in intellectual property, it is the burden of the merchant to provide proof they are authorized to sell the product.

 

4.4 Providing inaccurate or misleading proof of authorization to sell is prohibited

If a merchant provides inaccurate or misleading proof of their authorization to sell a product, their account will be suspended.

 

4.5 Fines for counterfeit or intellectual property infringement

All products are reviewed for counterfeit and intellectual property infringement. If a product is found to violate Prufal's policy, it will be removed and all payments will be withheld. The merchant may be fined $10 USD per counterfeit product. The fine can only be disputed and approved within 90 days from when the fine was created. If the fine dispute is not approved within the 90 day period from when the fine was created, the fine will not be reversed.

 

4.6 Counterfeit fines for approved products

Approved products are reviewed again for counterfeit and intellectual property infringement after the merchant changes the product name, product description or product images. During review, the product will be available for sale. If the product is found to violate Prufal's policy after the edit, the product will be removed and all payments will be withheld. The merchant account may receive possible fines and/or suspension.

 

Fulfillment

 

Fulfilling orders promptly and accurately is the number one priority of a merchant receiving sales.

5.1 All orders must be fulfilled in 5 days

If an order is not fulfilled in 5 days, it will be refunded and the associated product may be disabled.

 

5.2 If a merchant has an extremely high number of orders refunded by policy 5.1, their account will be suspended

Auto-refund ratio is the number of orders automatically refunded due to policy 5.1 over the number of orders received. If this ratio is extremely high, the account will be suspended.

 

5.3 If a merchant's fulfillment rate is extremely low, their account will be suspended

Fulfillment rate is the number of orders fulfilled over the number of orders received. If this rate is extremely low, their account will be suspended.

 

5.4 Orders that are not confirmed shipped by the carrier within 168 hours of order released date will be fined

If an order is not confirmed shipped by the carrier within 168 hours of the time the order is released, then the merchant will be fined 20% of the order value, or $1, whichever is greater.

Order value is defined as ‘quantity * (merchant price + merchant shipping)’.

Addendum: This fine policy will only apply to orders where (merchant price per item + shipping price per item) is less than $100.00.

An order's fine for late confirmed fulfillment will be reversed if the order is confirmed delivered by the carrier within X days from when the order was released to the merchant. 

 

5.5 Orders that are fulfilled with fake tracking numbers will be fined

If an order is fulfilled using a fake tracking number, the merchant may be subject to fines.

Violating orders that are marked shipped or have modified tracking, the fine amount issued will reflect order value plus $100. Violating marked shipped or have modified, the fine amount issued will reflect order value plus $500.Order value is defined as 'quantity * (merchant price + merchant shipping)'. The fine can only be disputed and approved within 90 days from when the fine was created. If the fine dispute is not approved within the 90 day period from when the fine was created, the fine will not be reversed.

 

5.6 Order Cancellation Fine Policy

If an order is found to have been cancelled or refunded prior to confirmed fulfillment, the merchant will be fined $2 per violating order.

Merchants are allowed to dispute these fines within 3 business days after a fine statement is generated.

 

Customer Support

 

6.1 If a store has an extremely high refund rate, its account will be suspended

Refund rate is the number of orders refunded over the total number of orders received during a time period. If this rate is extremely high, a store will be suspended. A refund rate of less than 5% is normal.

 

6.2 If a store has an extremely high chargeback ratio, its account will be suspended

Chargeback ratio is the number of orders which were chargedback over the total number of orders received during a time period. If this ratio is extremely high, a store will be suspended. A chargeback ratio of less than 0.5% is normal.

 

6.3 Customer abuse is not tolerated

Abusive behaviour and language towards Prufal customers is strictly prohibited and will not be tolerated.

 

6.4 Asking a customer to pay outside of Prufal is prohibited

If a merchant asks a customer to pay them outside of Prufal, their account will be suspended.

 

6.5 Directing a customer off Prufal is prohibited

If a merchant directs a customer off Prufal, their account is at risk of suspension and/or a fine of $10,000 per incident.

 

6.6 Asking a customer for personal information is prohibited

If a merchant asks a customer for personal information such as payment information, email, etc, their account will be suspended.

 

6.7 Customer support issues are handled by Prufal

Prufal is the first point of contact in receiving customer support issues. Queries regarding to merchant product is handled by merchants

 

Account Suspension

 

8.1 The following happens to accounts upon suspension

1.    Account access is restricted

2.    The store's products are no longer for sale

3.    The store's payments are withheld 3 months

4.    For severe violations, the store's payments are withheld permanently

5.    The store is responsible for 100% of all refunds



Reasons an account could be suspended for include but not limited to the following:

 

8.2 Asking customers for their personal information

If a merchant has asked customers for their personal information including email address, the merchant account is at risk of suspension.

 

8.3 Asking customers to send money

If a merchant has requested a direct payment from the customer, the merchant account is at risk of suspension.

 

8.4 Providing inappropriate customer service

If a merchant has provided inappropriate customer service, the merchant account is at risk of suspension.

 

8.5 Disingenuous to customer

If a merchant is being disingenuous to customers, the merchant account is at risk of suspension.

 

8.6 Selling fake or counterfeit goods

If a merchant is selling fake or counterfeit goods, the merchant account is at risk of suspension.

 

8.7 Violated Prufal merchant policy

If a merchant is taking advantage of policies Prufal has set in place for their own profit, the merchant account is at risk of suspension.

 

8.8 Related account is suspended

If a merchant is linked to another merchant who's account is suspended, the merchant account is at risk of suspension.

 

8.9 High refund ratio

If a merchant has a high refund ratio, the merchant account is at risk of suspension.

 

8.10 High auto refund ratio

If a merchant has a high auto refund ratio, the merchant account is at risk of suspension.

 

8.11 High chargeback ratio

If a merchant has an unacceptably high chargeback ratio, the merchant account is at risk of suspension.

 

8.12 Registered multiple accounts

If a merchant has registered multiple accounts on Prufal, the merchant account is at risk of suspension.

 

8.13 Using unconfirmed tracking numbers

If a merchant has an unacceptably high number of tracking numbers that cannot be confirmed, the merchant account is at risk of suspension.

 

8.14 Sending empty packages to customers

If a merchant is sending empty packages to customers, the merchant account is at risk of suspension.

 

8.15 Using fake tracking numbers

If a merchant is using fake tracking numbers, the merchant account is at risk of fine or suspension.

 

8.16 Sending packages to the wrong address

If a merchant has an unacceptably high number of packages sent to the wrong address, the merchant account is at risk of suspension.

 

8.17 High Late Confirmed Fulfillment Rate

If a merchant has an unacceptably high late confirmed fulfillment rate, the merchant account is at risk of suspension.

 

8.18 High Ratio of Prohibited Products and/or Fake Tracking Orders

If a merchant has an unacceptably high percentage of orders from prohibited products and/or orders shipped with fake tracking, their merchant account is subject to suspension, withheld payments, and decreased impressions for products. Prohibited products include but are not limited to misleading products.

 

8.19 Merchant harassment of Prufal employees or property

Prufal takes the safety of Prufal employees, offices, and/or properties very seriously. Any form of harassment, threats, uninvited visits, refusal to leave Prufal properties, or any such inappropriate or unlawful behavior towards Prufal employees, offices, or properties will be penalized. If a merchant is found to be engaged in these inappropriate behaviors, the merchant’s account payments will be withheld permanently and the merchant will be fined $100,000 USD per incident.

 

Fees and Payments

 

9.1 Fees:

Depending on the terms noted within the merchant’s Prufal account or the terms of any other agreement the merchant may have with Prufal, Prufal will either take a percentage or a set amount of the list price provided to Prufal by the merchant when an item sells. 

Should the merchant use additional services or product features related to the sales of items through or in connection with Prufal’s services (e.g., Advertise, Prufal Express Fulfillment, etc.), these services or product features may be subject to certain additional or different fees as communicated by Prufal. In the event Prufal introduces a new service or product feature related to the sales of items through or in connection with Prufal’s services, the fees for that service or product feature will be effective upon the launch of the service or product feature. Unless otherwise stated, all fees are quoted in US Dollars (USD). 

In certain situations, including but not limited to a void or invalid transaction, Prufal may issue a debit to a merchant’s billing statement for the applicable fees. 

Except as set forth in the Merchant Terms of Service or the Tax Policy, you are responsible for paying all fees and applicable taxes associated with using and selling on Prufal.

 

9.2 Payments

Provided the merchant is in compliance with the Terms of Service and other Prufal policies, and excluding any amounts due to refunds to customers, fees applied to merchant accounts, fines issued against the merchant, discretionary advances or advances made through payment processors, or other charges or amounts that Prufal is entitled to offset against the merchant (collectively, the “Charges”), the merchant shall be paid the amounts noted below. 

9.2.1 Payment Amounts

Depending on the terms noted within the merchant’s Prufal account or the terms of any other agreement the merchant may have with Prufal, when an item sells, Prufal will pay the merchant either a percentage or a set amount of the listed product price plus the listed shipping price (combined) as provided to Prufal by the merchant. Payments will be a net amount reflecting the merchant’s prices (listed product price and listed shipping price) less any Charges. 

9.2.2 Order Payment Eligibility

Your shipped transactions will be eligible for payment as set out below or as otherwise communicated to you by Prufal. Without limiting any other remedies, Prufal may unilaterally decide to delay the remittance and withhold any amount payable to you until receiving the confirmation of delivery. Transactions that cannot be confirmed as shipped either by your tracking data or through our internal systems may be ineligible for payment. Prufal will pay you for your eligible transactions every 14 days. 

For orders marked shipped: 
An order is eligible for payment as soon as the tracking carrier confirms the order as delivered or 5 days after the customer confirms delivery. 

If the order is not confirmed delivered, then it will be eligible for payment 90 days after the order was marked shipped by the merchant. 

If an order is shipped with a carrier not listed and is not confirmed delivered, then it is eligible for payment 90 days after the order was confirmed shipped by the carrier. 

If the order is not confirmed shipped by the carrier, then it will be eligible for payment 120 days after the order was marked shipped by the merchant. 

An order is confirmed shipped when the package receives its first tracking scan. 
An order is confirmed delivered when either the tracking carrier confirms delivery or the customer confirms delivery. 

9.2.3 PEF (Prufal Express Fulfillment) Order Payment Eligibility

For PEF (Prufal Express Fulfillment) orders marked, the PEF orders will be eligible for payment within 48 hours from the marked shipped date. 

9.2.4 Disbursements

Prufal generally will disburse payments to merchants for their eligible transactions every 14 business days that the amount is equal or above the threshold of $5000 JMD or $50 USD or equivalent. This disbursal schedule may change, at Prufal’s reasonable discretion, if (a) the merchant is not in compliance with the Terms of Service or these Fees and Payment policies, (b) the merchant changes its payment provider during a payment cycle, (c) the merchant is involved in a third-party claim, legal proceeding, or governmental inquiry related to the merchant’s use of the Services, (d) Prufal reasonably suspects that the merchant account has security vulnerabilities, has been hacked, or otherwise has been compromised, or (e) Prufal has communicated a different disbursal schedule to the merchant. Upon making a payment disbursal to the merchant, it may take 5 - 7 business days for the funds to arrive in your merchant or your provider’s account. 

Merchants' account balances available for disbursal are estimates based, in part, on certain information made available to Prufal. Prufal cannot guarantee that the disbursal amount made to the merchant will be identical to the amount visible to the merchant displayed as its account balance within its account e.g your bank fees etc, and Prufal shall not be liable for any discrepancy between these two amounts.